Managed IT & Cybersecurity Services for Hospitality Firm

“I am impressed with the technical knowledge and expertise of ShazTEK engineers and their customer service. Kudos!”

President & Founder, Hospitality Firm

Project Detail

Category: Managed IT & Cybersecurity Services

Duration: January 2012 – present

Size: $100,000 – $199,999

Project Summary

ShazTEK offers IT and cybersecurity services to a hospitality firm. They also provide strategy consultations and networking opportunities for the company’s tech partners.

Project Feedback

“ShazTEK has excellent customer service, guidance, and support for all IT matters. They are always eager to help when a problem arises. Moreover, the vendor has also been providing IT-focused suggestions to maximize solutions for their business.”

The Client

Industry: Hospitality

Size: 11-50 employees

The Reviewer

President & Founder, Hospitality Firm

The Challenge

For what projects/services did your company hire ShazTEK?

“ShazTEK is my IT Outsourcing and Cybersecurity partner and has been for many years now. I use the word ‘partner’ specifically, because that is truly what it is. If you speak to any of its employees, you will truly feel like a partner. They are all interested in doing what is right for me and my business.”

What were your goals for this project?

“Our goal was to have a trusted IT and cybersecurity service provider. We knew it would be too expensive and take too long to build this expertise in house. The main focus was to find a competent team that would work with us to help us make sure that IT was implemented and managed correctly and securely. We were also very interested in a superior customer support.”

The Approach

How did you select ShazTEK?

“They were recommended to me by a former colleague we had in common.”

Describe the project in detail.

“ShazTEK provided Help Desk services that are very fast and efficient. They actually answer the phone too! They managed all of our equipment including the firewall and network stuff. ShazTEK also provided strategic level guidance through their Quarterly Business Review structured process, and also if I had a one-off strategy question. One of the services I love the most is that they liaison with my other technology vendors. I don’t have to call Comcast, they do it for me!”

What was the team composition?

“We have an account manager. Sharon is wonderful and brings everything together. There is one engineer that is assigned to us and knows the most about our systems, but other engineers do help us as necessary. When we call or email the help desk, they are all readily available.”

The Outcome

Can you share any outcomes from the project that demonstrate progress or success?

“Unlike the previous places I have worked at, this firm is not a huge organization. I feel like I have the type of IT support that many of the big companies have. Outsourcing was the right model for us, and ShazTEK was the right choice. We have not looked back or questioned our decision.”

How effective was the workflow between your team and theirs?

“They have an excellent process for workflow with their clients.”

What did you find most impressive about this company?

“CUSTOMER SERVICE! No question, this is the stand out characteristic of their organization. Every person I have interacted with from ShazTEK has been great at customer service. A close second would be their business-first approach. They make suggestions based on what is best for our business.”

Are there any areas for improvement?

“None that come immediately to mind. We are very happy!”